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Frequently Asked Questions

No! The shipping price is set for the whole order. It does not matter if you order one or maximum order per prescription (3 months therapy for each product). The more you order at once the more you save. Save money! The same delivery price regardless of the quantity!

Estimated delivery time is 10 to 25 days for regular post service. Delivery time may depend on the destination country. National and religious holidays may also delay your package arrival. Only the information which is deemed as a basic legal requirement for delivery in your country will be printed on the package containing your order.

First step is to select a medicine and add the item to your shopping cart. After that, you need to provide us with your credit card details. For prescription-only drugs, the reserved funds from your credit card will be debited after the issuance of a prescription by a doctor. For non-prescription products your credit card will be charged immediately.

When you order a medication, your order is dispatched through our order system to a licensed doctor who will review the information you have submitted and approve or decline your request. This sophisticated system allows the doctor to reference your consultation, if necessary, and get your response to any questions. This safeguards your health and also protects the doctor’s professionalism at the same time. Your timely response to these simple questions will allow the doctor to authorize your prescription. When your order is approved, the doctor will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.

Once your order has been shipped, you will receive a confirmation email. We can’t provide the tracking number for regular post service.

All orders are shipped by regular post service. For more information visit the page.

We accept payments by credit card, and we also accept international bank transfers. Each payment made by credit card will be processed by a payment processor which uses the latest technology enabling SSL encryption of information about the credit card. This means that only encrypted information passes from your computer to our payment processor, therefore, it cannot be read by any third party.

We strive to have every email answered within 24 hours. National holidays and weekends may extend the length of time to respond, however our goal is still 24 hours.

You may cancel your order before it has been processed to our doctors in case of prescription-only medicines or before it has been shipped in case of other products. For damaged, defected or wrongly sent products please refer to the cancellation policy in the Terms and Conditions section of our order page.

Please, make sure that you have provided the correct payment information, your credit card company allows you to make online payments and there are enough funds to cover the current transaction.

Yes. We support this method of payment. There may be additional fees and/or time required to handle processing your order. Please note: If you choose to pay via bank transfer mediate, make sure that this transfer is done through 'OUR'. If you make a bank transfer you need to choose who is paying the transaction charges. OUR means you will be charged.

No. Not all medications are available in Europe, however the majority is.

No. The majority are less expensive, but there are exceptions.

Unfortunately, no. Our pharmacies are located in Europe which is why they cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.

Yes! You are required to have a medical consultation with one of our doctors for every product that requires a prescription.

We offer both generic and brand-name medications. You may order any version, though generic production is much cheaper due to the lack of promotions which inflates the cost of a good. Generic brands are designed to be substitutes for more expensive brand-name goods.

If you need a product which is not listed on our website, please inform us of the product you are interested in and we will do our best to add it to our list as soon as possible.

For the list of available medications, please see the Pharmacy section.

These are trade or brand names registered by a manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (e.g. Lipitor (U.S.) and Sortis (Europe), or Accupril (U.S.) and Accupro (Europe)).

The products we sell are manufactured and shipped from Europe. All products are approved by a Regulatory Agency for medicines of the exporting country.

In case of a detailed customs control, your delivery may be several days postponed. International Customs and Duty Laws It is your responsibility to determine whether Internet purchases of medicines in your country are prohibited under local laws, in which case you will be responsible for the payment of any customs or duty fees.

You may have provided an incorrect email address during your order procedure. Also confirmation email may have been picked up by a spam filter or your inbox may be overfilled.

If you are not at home at the time of delivery and there is nobody to sign instead, you will be left a delivery notice to collect the package at your local post office.

We ship worldwide, except to the countries not available at all for express post or the countries which forbid the import of medicines for the treatment of individual patients (customers).

For your convenience, please use the contact information provided on the website.

Our Terms and Conditions can be found on the Terms of Use page.

Unfortunately, we do not sell the goods to persons less than 18 years old.

SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site's legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) - public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad "lock" or a key and the URL begins with "https" instead of "http". SSL Encryption or https from a digital certification authority will help secure the web site with confidential information on web.

For EuroMeds-Doctor.com your privacy has highest importance. Private information transmitted from a customers computer to the EuroMeds-Doctor.com server is encrypted using SSL 3.0 technology, secured by a Comodo Extended Validation SSL Certificate. An EV SSL certificate provides the highest available level of trust and authentication to our website. It uses 2048bit encryption to secure all information exchange between you device and EuroMeds-Doctor.com. Our servers are protected by multiple firewalls at the network level, daily updated security patches and the latest security technology at the operating system level. Patient records are stored in a secured database authorized by internal staff only. If you have any further questions about our security measures, please email webmaster@euromeds-doctor.com.

Please refer to our Cancellation and Return Policy in the Terms and Conditions of use.

EuroMeds-Doctor.com is completely focused on a strict privacy policy to keep your personal data safe. The information you submit to us is only the most basic information necessary for doctors, pharmacy and delivery and we use them only to optimize our service to you. We never share it with any third party, except our affiliated doctors, express post and pharmacies. All communication between you and one of our doctors is done on an encrypted platform.

Our policy is strictly legal so we will not sell any narcotics, controlled substances or habit forming medications. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.

Yes, you may purchase only a maximum of a 3 month supply of each of your medications. If you initially order more, our doctor will correct the amount to the allowed quantity.

These are medications that contain the same active ingredients and concentrations of the name-brand products but will differ often in shape, color, size, markings and the non-active fillers. We have carefully selected these products to ensure that you are purchasing only the highest quality generic products. By choosing to buy a generic you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect to the name-brand equivalent. Many of our customers are taking advantage of these quality products that some of the generics we offer are now more popular than the name brands. If you would like more information on these products please don't hesitate to contact us.

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